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FREQUENTLY ASKED QUESTIONS

Product Information

RUB IT ON YOU! ISN'T IT GOING TO BURN?
No, our candle contains soy wax which has a low melting point safe for skin, it does not contain any of the following: paraffin, beeswax, palm wax, petroleum. DK Soy body massage candles are made with natural 100% pure soybean oil infused with essential and premium fragrances.
HOW DO YOU USE BODY MASSAGE CANDLES?
Use of our body massage candles are as follows:
  1. Light the candle wick or place on a candle warmer
  2. Wait until the candle turns from solid to liquid form
  3. Blow the flame out before use
  4. Massage some of the oil onto the body (you only need a minimal amount of oil for application)
  5. A little oil goes a long way
  6. Enjoy the moisturizing effect of the oil
  7. The oil will turn back into its solid form once it has cooled down
WHAT CAN I DO IF I APPLIED TOO MUCH OIL?
Our body massage candles clean up well with soap and water. If you apply too much oil, simply, rinse off the excess oil with soap and water. Even after rinsing, the softness of the oil will remain.
HOW LONG DOES THE CANDLE BURN FOR?
DK Soy candles primary use is meant for body application not to just be burned. The scent of the candle is highly potent by simply taking the lid off. If you still decide to burn the candle, the average burn time for each product is as follows: 2oz. tin approx. 12 hrs, 3 oz. jar approx. 12 hrs, 6 oz. jar approx. 30 hrs, 8 oz. tin approx. 40 hrs.
HOW LONG WILL THIS SIZE CANDLE LAST IF I USE IT ON ME?
Well, it all depends on how much as well as how frequently you use our body massage candles. A little oil goes a long way, so only a couple of drops is needed for moisture.
WHAT ARE THOSE THINGS IN THE BOTTOM OF THE JAR?
They are decorative marbles and flat gems. Since our candles do not contain any colored dyes, the gems are use to illuminate color. This can be seen when the candle melts from the bottom up on a candle warmer.

Shipping Information

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Once your order has been placed, we process your order to be shipped in 48 hours, M-F from 9 am to 5 pm. We use the following shipping carriers for US orders: USPS First-Class and Priority Mail, delivery: 1 to 3 business days depending on your location. For more detailed information check our Shipping Policy.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally.
WHAT SHIPPING METHODS ARE AVAILABLE FOR INTERNATIONAL ORDERS?
UPS Worldwide Saver, delivery: 1 to 3+ business days depending on your location.
USPS Priority Mail International. For more detailed information check our Shipping Policy.

Orders and Returns

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you do not need to create an account to place an order. Accounts are optional.
WHAT IS YOUR RETURN POLICY?
We do not accept returns due to sanitary reasons. We only replace items if they are damaged. If you need to exchange it for the same item, send us an email (including a picture of the damage) to hello@dksoy.com and send your item to: 1436 E. 82nd Street, Los Angeles, CA, 90001, United States.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Cancellations or changes to your order must be made ASAP within 24 hours of placing your order (email us with your order confirmation number). We usually process orders 24 to 48 hours after an order is placed. Once your order has been processed to be shipped and a tracking number has been created, we are unable to cancel or make changes to your order.
HOW DO I TRACK MY ORDER?
Once your order is ready for shipment, a shipment confirmation email will be sent containing a tracking number.
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